All products carry a standard, back to base 24 or 12 month warranty from the date of purchase and this is provided by E17 Electronics Ltd.
In the unlikely event that your product develops a technical fault, you should contact us immediately with your name, contact number, a photo/video of the issue, if possible.. We will then contact you and attempt to resolve the issue remotely within 24 hours. The customer must follow any given instructions in resolving the issue. If all possible solutions have failed, a return will be required (more information on returns can be found in the ‘Returns’ section below).
Once returned, the unit will be inspected and a decision will be made on whether it is economical to repair the product or whether it should be replaced with an equivalent item.
Repairs are completed as expediently as possible, and usually within 7 working days. All returns are fully tested for 48 hours to ensure that any intermittent faults have been rectified. Repairs are free of charge for parts and labour, unless faults have been caused by accident, negligence, or misuse (for which there will be no refund or exchange).
